The Mellor three year / 100,000-mile Warranty covers all major components including bodywork, engine, gearbox, transmission, and excludes wear and tear items such as tyres, brake pads, and other perishable items.
The Mellor Warranty is split into Base Vehicle Warranty and Mellor Conversion Warranty
Base Vehicle Warranty
The Base vehicle carries its own Manufacturer’s warranty, please see the warranty guide delivered with your vehicle for further information and service intervals it is important that service schedules are adhered to for the life of the vehicle.
Mellor Conversion Warranty
Three year / 100,000 miles whichever occurs first, in the first instance dealt with by the Mellor aftersales team.
The Mellor Conversion Warranty covers:
Side powered door, motors and control switches
Glazing systems (except accidental damage)
Interior linings, finishers and trims
Side and rear loading ramps
Seats and attachments
Floor covering, floor system, and attachments
Rear trailing arm systems and associated suspension components
Height and control valves and ECAS air suspension system
Fuel tank and fuel lines
Body structure and attachments to base chassis
Electrical fittings and wiring within the vehicle conversion
Other Mellor Conversion Warranty Parts Covered
Some of the Conversion items, such as heating are supported by a combination of Mellor and extended supplier Warranty. In the first instance dealt with by the Mellor aftersales team. Please refer to terms & conditions Appendix 1 for details.
Mellor Conversion Warranty Parts Not Covered
Rear shock absorbers
Clutch and friction materials
Brake pads, discs, shoes and drums
Any items which are deemed to be normally wearing parts
Misuse or driver abuse
Service or consumable items or fluids
Any options that the customer has specifically requested may be subject to that chosen manufacturer’s specific warranty conditions.
Consequential loss or damage.
Body Protection Warranty
All Mellor underbody components are manufactured using corrosion-resistant materials such as galvanised or stainless steel. This reduces the potential for corrosion on the vehicle.
To further mitigate and prevent corrosion or discoloration a special rust proofing treatment of underbody sections and panels is applied at the time of manufacture. The details of this underseal treatment are found within the appendix attached.
Specific conditions relate to the reapplication of the underseal during the life of the vehicle especially in areas subject to high levels of degradation caused by road debris, these reapplication requirements need to be adhered to by the customer.
In other such cases of underbody corrosion, the standard 3-year warranty will be applied.
This element covers corrosion, surface imperfection or lack of adhesion. There are no special conditions attached to the paintwork Warranty. Any defect to paintwork caused during manufacture will be rectified without charge. Accidental damage is not covered by this warranty.
Base Vehicle Service Requirements
The base vehicle must be serviced in accordance with the OEM standard service schedule and can be carried out at any VAT registered garage. Genuine parts must be used.
Mellor has strong existing relationships with the base vehicle manufacturers. Our aftersales manager, Steve Jones will liaise with the nearest dealership ensuring superior service is also received for the base vehicle manufacturer.
All base vehicle queries will be channeled through the Mellor aftersales team, who in turn will work with the base vehicle manufacturers to ensure all queries are dealt with in a timely manner.
Warranty Reporting Process
All base vehicle warranty should be reported to your local OEM service centre who will arrange for repairs to be carried out.
All Mellor Conversion warranty claims should be reported as quickly as possible to enable the fastest possible resolution via this email address firstname.lastname@example.org
Sharing best practice
To avoid unnecessary downtime, it is highly recommended that the customer appoints a dedicated member(s) of the workshop(s) who will liaise directly with the Mellor Aftersales team should a fault or issue be reported. We have found with some large Bus Operators, who run a fleet out of several depots, if there hasn’t been a dedicated point of contact within their operation, issues aren’t always raised with Mellor and depots have carried out own repairs without our knowledge.
Mellor is required to know of any component fault so that we are in a position to take this up with that supplier.
Contact the team
We have the industry know how to deliver robust, quality accessible vehicles. Our dedicated team of experts are on hand to deal with any inquiry.